This Privacy Policy explains how ICT Integrated Hub collects, uses, stores and protects personal data when you use ictintegratedhub.site or engage our services. We aim to align with the Nigeria Data Protection Act (NDPA) 2023 and guidance from the Nigeria Data Protection Commission (NDPC).
By accessing or using this website you accept this Privacy Policy and our Terms of Service. If you do not agree, please stop using the site and do not submit personal data. When you submit a request form, you also confirm acceptance via a required checkbox, and we store that confirmation with your Request ID.
1. Who we are
ICT Integrated Hub (also referred to as The Hub) helps people complete digital processes in Nigeria — including applications, identity-related support, documentation and technology assistance. Contact: contact@ictintegratedhub.site · WhatsApp +234 815 614 4699.
2. Information we collect
We collect only what is reasonably needed to respond to and process a request:
- Request metadata: name, phone/WhatsApp, email (optional), service category, service type, notes, Request ID, status and timestamp.
- Service-related details you choose to share in order for us to complete the process (for example registration details relevant to the service).
- Technical data: basic device/browser information and logs typical of website hosting (e.g. IP address) for security and reliability.
This website’s online intake is designed to store metadata only in a controlled sheet. We do not use this site as a permanent archive for identity document files. Where documents are needed for a process, they are handled only as required to complete that service and are not published.
3. How we use information
- To process and track your request and contact you (typically via WhatsApp).
- To complete services that involve official portals or third parties you have asked us to interact with on your behalf.
- To improve our service quality and respond to enquiries.
- To meet legal or regulatory obligations where applicable.
4. Sharing
We do not sell your personal data. We may share information only with:
- Government or institutional systems required to complete the service you requested (e.g. relevant education or identity portals), as instructed by you.
- Service providers that host our website or form infrastructure, under appropriate confidentiality expectations.
- Authorities when required by law.
5. Storage and security
Request metadata is stored in a restricted Google Sheet linked to our intake process. Access is limited to people who need it to fulfil requests. We apply reasonable technical and organisational measures; no method of transmission or storage is 100% secure.
6. Your rights (NDPA)
Subject to applicable law, you may request access, correction, deletion, restriction, or objection regarding your personal data, and data portability where applicable. Contact us at contact@ictintegratedhub.site. We aim to respond within one month of a valid request.
7. Cookies
We may use essential cookies or local storage for preferences (for example theme). You can control cookies through your browser settings.
8. Children
Our services are directed at adults and older students acting with appropriate authority. If you believe we have collected data from a child inappropriately, contact us so we can address it.
9. Changes
We may update this Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated Policy.
10. Contact
Privacy questions: contact@ictintegratedhub.site · WhatsApp · Contact page.